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Simplifying operations so you can focus on growth

From managing data and tasks to handling transactions and customer interactions, 1base simplifies your operations so you can focus on growing your business.

Business Workflows

Making processes easier and smarter

Lead Capturing & Qualification

Engagement & Follow-Up

Scheduling & Coordination

Post-Sale Support & Retention

$100M+

Bain estimates that reducing customer churn by just 0.5% can unlock hundreds of millions in lifetime revenue.

Key Features

One Connected System
for Business Success

Revenue lift in retail and e-commerce

Well-run CRM and automation programs that personalise journeys typically deliver an increase of 5-15% revenue (sometimes up to 25%), 10-30% more efficient marketing spend, and can reduce acquisition costs by half.

Driving growth in banking and finance

Loyal customers keep more money with the bank. CRM tools can spot customers who might leave and offer them products that encourage them to stay and use more services.

Retention and revenue growth in telecommunications

Telecom companies use CRM and advanced analytics to predict when customers might leave and to tailor offers to them. McKinsey cites churn reduction as the biggest opportunity to drive cross-sell and upsell.

Productivity and time-to-market in supply chains

In smart manufacturing, linking customer orders directly to automated production helps factories work more efficiently and launch new products faster.

Patient engagement and outcomes in healthcare

Healthcare CRM improves patient satisfaction, engagement, and operational efficiency, supporting more personalised communication and care coordination.

Measuring performance in consulting

Companies that use Professional Services Automation have about 10% more billable work, 24% higher project profits, and 28% higher overall operating profit compared to those that don’t.

From Manual to Digital

Making a real difference

Manual
Unified system for all

Unified system for all

Keep every department aligned on one connected platform.

Automated data flow and management

Automated data flow and management

Enter information once and watch it update instantly across the system.

Workflow automation and approval rules

Workflow automation and approval rules

Assign tasks, trigger actions, and keep processes moving without delays.

Live dashboards and actionable insights

Live dashboards and actionable insights

Monitor key metrics, team performance, and progress in real time.

Disconnected tools

Disconnected tools

Customer info lives in 5 different platforms.

Manual data entry

Manual data entry

Your team spends hours retyping data between systems, risking human error.

Delayed approvals

Delayed approvals

Important decisions get stuck in inboxes.

No real-time reporting

No real-time reporting

You rely on outdated spreadsheets instead of live dashboards.

our expertise

Systems. Automation. Growth.

Streamlining business workflows for efficiency and ease

Delivering custom digital solutions tailored to client needs

Certified developers and experienced project managers

Articles

Insights and News

“Understanding the application of CRM systems in business.”

“A CRM system generally helps businesses organise customer data, track customer interactions, automate sales processes and manage marketing campaigns.”

- Forbes

Visual Content

“Breaking the back of customer churn.

“Service providers know that churn corrodes their business, but many of them don’t truly understand how churn works or what to do about it, because they’re often aiming at the wrong target. ”

- Bain

Visual Content

Frequently asked questions

Clear answers.
Smart decisions.

How secure will my data be?

Can the CRM help me during every stage of the process?

How do I choose the right crm software?

Do I really need a CRM if my team is small?

Can I automate follow-ups and client communication?

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